This feature requires AIM v12. If you're running an older version of AIM, please contact Tri-Tech to get up to date.


A second requirement of this feature is that you are subscribed to the Active-e Service Ticket service.


To submit a service ticket, customers can visit yourstore.com/aeserviceticket. The page display will vary based on whether or not the customer is logged in. There are a few areas on the page that can be customized in topics (Content > Manage Topics) in your admin console (yourstore.com/aesys)


Anonymous users will see this: 



Logged in customers will see this: 


You can also adjust the content that shows up in the modal window when a user clicks the serial number tooltip: 



To see a list of other editable text throughout this feature, you can also search prompts (Content > Manage Prompts) in your admin console for:

aeServiceticket

aeApproveEstimate


Once an estimate request is reviewed in AIM and sent to the customer, they can visit yourstore.com/aeapproveestimate to review, and Approve or Decline. The Notes and Description fields from AIM are visible to the customer here:



The logged in customer will see this on the portal: