With the release of version 1.24, AIMStorefront is now taking advantage of some new features available exclusively to AIM v12 to improve the user experience for the service tickets module.

This feature requires AIM v12. If you're running an older version of AIM, please contact Tri-Tech to get up to date.

To submit a service ticket, customers can visit yourstore.com/aeserviceticket. The page display will vary based on whether or not the customer is logged in. There are a few areas on the page that can be customized in topics (Content > Manage Topics) in your admin console (yourstore.com/aesys)

Anonymous users will see this: 

Logged in customers will see this: 

You can also adjust the content that shows up in the modal window when a user clicks the serial number tooltip: 

To see a list of other editable text throughout this feature, you can also search prompts (Content > Manage Prompts) in your admin console for:



Once an estimate request is reviewed in AIM and sent to the customer, they can visit yourstore.com/aeapproveestimate to review, and Approve or Decline. The Notes and Description fields from AIM are visible to the customer here:

The logged in customer will see this on the portal: