We realize that an AIM Storefront project can get a bit confusing when you don't know who to ask for help. As a general rule, you'll need Tri-Tech's assistance with these 4 things:
Setting up AIM
Setting up your AIM Security Computer - often referred to as and API computer or a C2B machine.
Securing an AIM approved Payment Processor
Questions about data entry or processes that take place in AIM.
Connection issues between AIM and AIMStorefront.
To reach out to Tri-Tech on these issues, they recommend you call their customer support line at 1-
We also encourage you to browse our available helpdesk solutions here: https://helpdesk.aimstorefront.vortx.com/support/solutions