Welcome to your HelpDesk! On this page you may search for helpful articles and resources, while also getting in touch with support through the use of chat and tickets!

Please, use this place as a center to get the help you need. Chat with us, or leave us a message.


Add Google Analytics to your site
Connecting your website to your Google Analytics account will allow you to track traffic and sales on your site in a number of ways that can be beneficial t...
Thu, 18 Mar, 2021 at 5:29 PM
Best Practices: Designing your store
An article about "best practices" for designing your store could cover a lot of territory. For now, we're going to cover the where, the why, a...
Tue, 5 Sep, 2017 at 7:23 AM
Ever wonder how to change that 'text'?
You may have arrived at that moment when you look at your storefront and wonder where in the world do I change that text? It's quite possible th...
Tue, 12 Sep, 2017 at 1:54 PM
Install Live Chat
If you've already signed up with a live chat provider, they will have provided you with a script, follow the steps below to install the script into your...
Wed, 25 Mar, 2020 at 6:29 PM
How to add a YouTube video to your website
Anywhere in your admin console that you can find an HTML editor, you can install an embedded YouTube video on your website. You can embed videos on your hom...
Fri, 24 Apr, 2020 at 3:35 PM
Email Notifications - how to manage them
This article is designed to help you know the full range of notifications that are sent out by your eRATEX storefront. For each notification, we will show y...
Sun, 18 Jul, 2021 at 4:25 PM
Add an Alert Bar
An alert bar can be used to feature information such as promotional messaging, important disclaimers, hours of operations, etc.    In this article we will...
Thu, 9 Dec, 2021 at 5:20 PM