Welcome to your very own Support Portal! Here at VORTX, we are on a mission to ensure you have the support and resources needed to keep your StoreFront functioning and sustainable. Additionally, we are always looking for ways to improve the client journey and support options, so please continue to check back for more updates and ways to learn!

Please, use this place as a center to get the help you need. Chat with us, or leave us a message.

Onboarding Process

General Process Expectations for all AIM Storefront clients

Project Workflow
Every AIMStorefront project should follow these 6 basic Steps. As soon as a customer leaves our sales cycle and begins the website building process, we'...
Thu, 18 Aug, 2022 at 8:56 AM
Kickoff Call
Hi! Welcome to Vortx. Congratulations on your new AIMStorefront purchase. It's a pleasure to meet you! With every new AIMStorefront project purchase, we...
Thu, 28 Jan, 2021 at 10:28 AM
Getting Help
We realize that an AIM Storefront project can get a bit confusing when you don't know who to ask for help. As a general rule, you'll need Tri-Tech&#...
Thu, 18 Aug, 2022 at 8:56 AM
Launch Process (how we go live)
Launching your store usually takes Vortx about 2 hours to complete. We typically launch websites Tuesday, Wednesday, and Thursday at 10am Pacific Time and t...
Thu, 18 Aug, 2022 at 8:53 AM