Welcome to your very own Support Portal! Here at VORTX, we are on a mission to ensure you have the support and resources needed to keep your StoreFront functioning and sustainable. Additionally, we are always looking for ways to improve the client journey and support options, so please continue to check back for more updates and ways to learn!

Please, use this place as a center to get the help you need. Chat with us, or leave us a message.


Pre-Launch Checklist
Before you launch your upgrade, make sure you're ready! Below are a few things to consider before taking your new store live: Act like a customer: ...
Tue, 12 Jan, 2021 at 5:02 PM
Why Can't I Use FTP?
FTP (File Transfer Protocol) provides the capability of transferring files between a client (computer) & server (hosted files). Popularly used for uploa...
Mon, 6 Feb, 2023 at 4:52 PM
How to use FTP (AIM Ultra Only)
All AIMStorefront clients can request FTP access to their website files. When you log into the FTP, you will see a directory with your website name (/domain...
Mon, 30 Jan, 2023 at 9:55 AM
Limited FTP Site Folders (AIM Ultra Only)
/Config : This folder contains useful URL rewrite files you can add IIS URL Rewrite rules to. It includes RewriteMaps.config as well for more efficient rewr...
Mon, 30 Jan, 2023 at 9:55 AM
Access Information
In order to keep your store secure & always-up-to-date, we need to ensure that the store we're always-updating is 'known' to us - that there...
Fri, 17 Sep, 2021 at 11:29 AM
Carding Attacks - Throttling
A new Fraud Prevention measure has been built-in for all payment pages containing credit card forms (checkout rentals and "Ae" payment pages) in o...
Mon, 9 May, 2022 at 11:59 AM
AIM Visibility Page for Designers
As a front-end designer in AIMStorefront, it can difficult to customize the rental flow process, because as a designer, you don't have access to the AIM...
Thu, 21 Nov, 2019 at 7:27 AM